Return & Cancellation

Processing Time

We process orders within 2 business days, excluding weekends and holidays. Pre-ordered items are processed within 2 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam folder.

Order Modification / Cancellation

If you wish to make a change to the product you have just ordered, you can modify / cancel the product within 2 business days after placing the order or before dispatch of the product. Any modifications / cancellation of the product to be done within 2 days from the date of order placed or before dispatch of the product. No changes / modification will be done after dispatch of the product.
If you failed to modify / cancel and the product dispatched from our warehouse, then it is requested not to receive the product. Once the product arrives our warehouse, full refund will be initiated from our side.

Return Condition

Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded.

  • Returned within 14 days of receipt.
  • Items must be in new and unused condition. The product should not have been installed, or the product(s) should not have any wear and tear.
  • Must be free from scratches and/or defects.
  • Must not have been installed.
  • Must be in the original manufacturer’s box and packaging.
  • Must not have any writing on the original packaging.
  • Any products returned in a damaged condition will not be refunded.
  • Returns must include all original packaging, product inserts, components, and accessories, must not be any missing pieces.
  • Must not be clearance/liquidations/closeout.

Please note that any package that does not meet the description above will not be refundable.

  • Original shipping costs are non-refundable, and return postage is your responsibility.
  •  Warmly reminder: Please check the order content clearly before placing an order. We will not be responsible for any order errors caused by the buyer. (Freight and customs duties need to be paid by the buyer)
  • You can call the post office to arrange a collection or drop off at your nearest post office.
  • Before returning a package, please contact us by email to obtain the return address.

Refund

Royalinz offer full refund. Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.

  • It generally takes us up to 5-7 business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.
  • All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
  • In the unlikely event that you haven’t received an email after the time frame shown above, please Contact us, and we’ll get back to you as soon as possible.

Refund not received

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

Damages

Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request you to provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.

Remarks

  • Packages are shipped within 7-15 business days.
  • Packages are shipped from overseas, some countries may charge for custom duties charge, it will not borne by Royalinz.
  • Microscopic defects that are not visible when the products are installed will not be entertained.
  • All our packages are shipped free of charge, if you need faster delivery please contact our customer service team in advance.
  • Refund will be initiated to the same account as the payment method done during purchasing.
  • Royalinz do not call/asks for credit card number, custom charge or any other charge from customers.